Office Support Specialist (Temp)

Position Information

Position Information

Present Position Number T0485W
Role Code Title Admin & Office Specialist III
Position Title Office Support Specialist (Temp)
Position Summary

The Office Support Specialist is a temporary, hourly role that will report to the Assoc Dean, Administration. Primary duties include entering and managing data within Mason School of Business’ Customer Relationship Management (CRM) System and support maintenance of accurate and complete data. This role will provide exceptional internal and external customer service, Complete regular data integrity work,

Required Qualifications

• High School graduate or equivalent combination of education and/or experience.

• Experience with PCs, including Microsoft Word and Excel required.
• Demonstrated experience in SalesForce systems required
• Demonstrates excellent written and verbal communication skills, especially telephone and email communication skills.
• Demonstrates ability to maintain confidential nature of all information received

Preferred Qualifications

EDUCATION
• Bachelor’s degree in Business, IT, or related field.

EXPERIENCE
• Experience working in database programs, including data input, using queries, and ordering reports highly desired.
• Experience in customer service.
CRM implementation experience a plus.
• Knowledge and work experience using Banner in a higher education environment.

Advertised Pay Range $15-$17 an hour, commensurate with experience
Department Business - Operating - 3L2000
Location William & Mary
University Salary Range

U04
Job Open Date 08/11/2017
Review Begin Date 08/18/2017
Job Close Date
Open Until Filled Yes
Employment Category Hourly
Position Term Other (Specify Below)
Special Application Instructions
Conditions of Employment:

• This position is a temporary (hourly) position not to exceed 6 months. All hourly employees are subject to the limitations of the Virginia Manpower Control Program and total hours worked may not exceed on average 29 hours per week, over the course of a twelve month period beginning May 1 each year.

• This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act. This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.

EEO Statement

The College of William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The College is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.

Background Check Statement

The College of William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

Supplemental Question

Required fields are indicated with an asterisk (*).

  1. * Do you have a Bachelor’s degree?
    • Yes
    • No
  2. * Do you have experience working with SalesForce?
    • Yes
    • No
  3. * Do you have experience with CRM implementations?
    • Yes
    • No
  4. * Do you have experience with the Banner system?
    • Yes
    • No

Supplemental Documents

Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter
Optional Documents
  1. Other Doc
  2. Other 2